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Patient Information

Welcome to Volunteers in Medicine!

We want you to be healthy so that you can take care of yourself, and your family. We also want you to know how to stay healthy. That is why we are here. To help you get well, and teach you how to stay well, for a long time to come.

What is Volunteers in Medicine (VIM)?

Volunteers in Medicine is a medical clinic. We take care of adults who do not have health insurance and do not make a lot of money. We also call ourselves “VIM.”

At VIM you can:
  •  Make an appointment to see a doctor;
  Get prescription medications filled;
•  Talk to a counselor;
    Learn how to take good care of your health.

How much does it cost to come to VIM?
There is no cost to come to VIM. We will ask you for a donation each time you come to the clinic for a visit. These donations help to keep the clinic open for you, your family, and your friends.

Here are the donations we suggest:
  •  A doctor or other medical visit: $10-$15 suggested donation per visit.
  •  Prescription medication: $5-$10 suggested donation when you pick up a medication at the VIM pharmacy.

If you do not have the money to make a donation, come anyway. We want you to get the medical care that you need. When you do have money, you can donate then.

What does my donation pay for?
All of the doctors, nurses, and volunteers at VIM donate their time to care for you. This means they work without being paid. The clinic still needs money to pay for medical supplies, equipment, electricity, maintenance, computers, and phones. The money you donate at each visit helps to pay for these things. Your donations help to keep the clinic open for people, like you, who need our help.

Is VIM a government clinic? 
No. We do not receive money from the government.

Is VIM insurance?
No. VIM is not insurance. We will give you a card that says you are a VIM patient, but it is not an insurance card. VIM patients do not have insurance.

Will you pay the old medical bills that I have? 
No. We do not pay any bills that you already have. We also do not pay bills that you might get in the future from the Emergency Room or other places.

Can VIM help me get a discount on new medical bills? 
In many cases, yes. Please keep your VIM card and a photo ID with you. Show it any time you receive medical care. You may be able to get a discount on bills if they know you are a VIM patient.

Who works at VIM? Do they speak Spanish?
Some people who work at VIM do speak Spanish, but many do not. We have interpreters to help you communicate with us. The interpreters also help us communicate with you. They want to help. Please ask for an interpreter if you do not understand something.

Do the doctors and nurses at VIM have the same education as other clinics?
Yes. All of VIM’s doctors, nurses, and other medical workers are trained professionals. They can work at any medical clinic. They choose to be at VIM as volunteers.

What is a volunteer?
A volunteer is someone who is not paid for their work. Volunteers are here because they have very big hearts. They want to help you with your health, even if they are not paid. Over 300 people volunteer at VIM.

Will I see the same volunteers every time I come to VIM?
No. We have different volunteers every day. Most volunteers work only one day a week. Some come only once a month.

Who will be my doctor at VIM?
Instead of having just one doctor, you will have many. If someone asks you if you have a doctor, please tell them “Yes, I have all of the doctors at Volunteers in Medicine.”

If I do not see the same doctor every time, how will they know what I need? 
All of your medical information is put into the computer. The computer makes it easy for doctors to share your medical information with each other. When doctors come to the clinic they can see everything they need to give you the best possible care.

Does VIM have any employees?
Yes. We also have a few people who are employees at VIM. They oversee each area of the clinic. VIM employees are here to help the volunteers – and you!

Do I need an appointment to see a doctor?
Yes. Once a patient signs all their paperwork from the eligibility screening, they may make an appointment to see a doctor. We do not see patients without an appointment.

Can I get my prescription medications filled at VIM?
Yes. Once you become a VIM patient, many of your prescription medications can be filled by VIM’s charitable pharmacy. Take your prescriptions to the pharmacy window to learn how VIM can help you. 

When you leave a voicemail message...
Your voicemail message should always include:

  •  Your name
  •  Your date of birth
  •  Your phone number
  The best time to call you back
  The reason why you are calling

New Patient Information and Appointments: (541) 585- 9012

Current Patient Appointments: (541)330-9001

VIM Nurse: (541) 585-9003

VIM Pharmacy: (541) 585-9010

Referral Appointments: (541) 585-9018

* Sometimes we are not able to answer the phone when you call. It is important that you leave us a message so that we know that you need help. We will call you back as soon as we can, either during clinic hours or when the clinic is closed.

Our Impact During Our 2019-2020 Fiscal Year (April 1 to March 31)

  • Number of In-Clinic Volunteer Hours


  • Value of In-Clinic Volunteer Services


  • Value of Free Medications Dispensed


Thank You to Our Community Partners

© 2022 Volunteers in Medicine Clinic of the Cascades

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