Patient Information

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EMERGENCY:  If you have an emergency

  • Call 911 -or-
  • Go to St. Charles Immediate Care  -or-
  • Go to the Emergency Room.
  • Take your VIM ID card with you.
  • Do not call VIM – go to one of these places instead.


VIM APPOINTMENTS:  To change, confirm, cancel, or make an appointment

  • Call (541) 330-9001.  Press 3 and leave a message.
  • Please call at least 24-48 hours before your appointment to change or cancel.


MEDICAL QUESTIONS:  For medical symptoms, or to talk with a nurse

  • Call (541) 585-9003
  • Call if you feel sick or have pain but it is not an emergency.
  • Call if you do not understand the instructions given to you during an appointment.
  • You can also email the nurse at:


MEDICATION AND REFILLS:  For medication refills or questions about your medication

  • For the VIM pharmacy: 
    • Call (541) 585-9010
    • Call if you have questions about a medication you are taking.
    • If you need a refill for a medication, please call ONE WEEK before you run out. 
    • You can also email the pharmacy at:


  • For refills from an outside pharmacy, such as Walmart, Rite-Aid, Safeway, Costco, etc.
    • Call the number on the label of your medication bottle.
    • Call that number even if the bottle says “no refill.”
    • The other pharmacy will call VIM and ask us to approve your request.


REFERRAL APPOINTMENT QUESTIONS:  If we are referring you to a doctor or place outside of VIM

  • Call (541) 585-9018 to talk with Salome.


LEAVE A MESSAGE:  If we are not able to answer the phone when you call, please leave a message. 

  • We will call you back as soon as possible.  Leave your:
    • name
    • birth date
    • phone number
    • the best time to call you back
    • why you are calling
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